Privacy Policy

Last updated: June 16, 2026

SERVA.PH ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use the SERVA.PH Platform, in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules.

1. Information We Collect

• Account information: name, email address, mobile number, and password.
• Profile & booking information: service addresses, booking history, and preferences.
• Payment information: transaction details processed through our payment partners (we do not store full card details).
• Technical information: device, browser, IP address, and usage data collected automatically.

2. How We Use Your Information

• To create and manage your account and provide the services you request.
• To process bookings, payments, and refunds.
• To verify your identity and secure your account (for example, one-time passwords).
• To communicate with you about bookings, updates, and support.
• To improve the Platform and for analytics, fraud prevention, and legal compliance.

3. Legal Bases for Processing

We process personal data based on your consent, the performance of a contract with you, our legitimate interests, and compliance with legal obligations.

4. Sharing of Information

We share information only as needed to operate the Platform, including with Providers to fulfill your bookings, with payment and technology partners, and with authorities where required by law. We do not sell your personal data.

5. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this Policy or as required by law, after which it is securely deleted or anonymized.

6. Security

We implement reasonable organizational, physical, and technical measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure, however.

7. Your Rights

Subject to applicable law, you have the right to be informed, to access, to object, to rectify, to erase or block, and to data portability, as well as the right to file a complaint with the National Privacy Commission. To exercise these rights, contact us at help@serva.ph.

8. Cookies

We use cookies and similar technologies to operate the Platform, remember your preferences, and analyze usage. You can manage cookies through your browser settings.

9. Children's Privacy

The Platform is not intended for individuals under 18, and we do not knowingly collect their personal data.

10. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated through the Platform or by other appropriate means.

11. Contact Us

For privacy questions or requests, contact our Data Protection Officer at help@serva.ph.